What this activity represents
The ePLDT One AI Acceleration Program provided an opportunity to present and validate the concept behind Citizen Action 360, an AI-powered platform aimed at modernizing how citizens interact with government services. Through discussions with mentors and fellow innovators, I gained practical insights that helped refine the system’s workflows, user experience, and service delivery model. The experience reinforced the platform’s mission of making government services more accessible, responsive, and efficient for the public.